*****ing Data
<p>Can't believe this been woken up by our wifi data having been finished while EVERYONE in our household is asleep and only one phone on WIFI, within a minute it went from 2GB to nothing, please explain. This isn't the first time seems to happen every 2nd month without fail! When I report it all they say it is internet usage, when I explain we haven't used it, they say there is nothing they can do, we should set our phones up differently.... I have noticed and seen this happens to a few people with the same router / contract as mine, coincidence I am starting to think vodacom is taken our data from us while we "literally" sleeping ... would love a valid response instead of change your settings on your devices!!! Wish I never renewed this contract. Such a waste of money </p>
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Replies (3)
Vodacom's replyOfficial
07 Apr 2017, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2017, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Apr 2017, 09:00Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per SMS Communication, query has now been Resolved.
Best regards,
Vodacom's reply10 Apr 2017, 09:00
Official
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per SMS Communication, query has now been Resolved.
Best regards,
's updateReviewer Update
23 Apr 2017, 06:37VODACOM YOU HAVE DONE IT AGAIN DATA GONE WHILE WE WERE SLEEPING LAST NIGHT I CAN HAPPILY PROVIDE A SCREEN SHOT OF THIS!!! This is pathetic......
's update23 Apr 2017, 06:37
Reviewer Update
VODACOM YOU HAVE DONE IT AGAIN DATA GONE WHILE WE WERE SLEEPING LAST NIGHT I CAN HAPPILY PROVIDE A SCREEN SHOT OF THIS!!! This is pathetic......