HM
Hawa M
1 reviews | Active since Oct 2012
24 Aug 2021, 09:03
*****ing consumers money during COVID.
Vodacom are up to their antics again!!!! I am being charged R1800 per month for a contract that I did not sign up for - I've not received any handset nor cellphone nor tablet nor any other accessory. After calling the callcentre multiple times speaking, explaining and trying to escalate this issue with consultants working from home with calls dropping and re-routing my calls to no end. My patience is wearing thin and I am compelled yet again to spend more of my energy to write this review regarding useless, hopeless and thieving Vodacom. They have refused to refund my money to me and continue to debit my account. This is perhaps one corporate in South Africa that's possibly the most *******.
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Vodacom's replyOfficial
24 Aug 2021, 09:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2021, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HM
Hawa M's updateReviewer Update
24 Aug 2021, 12:36Dear Vodacom,
I'm clearly not a valued customer so please don't patronise me with your CTRL C & CTRL V automated reply. What offer are you referring to in January 2021? What is the point of receiving communication from an e-mail account to which a customer cannot reply to? It is unacceptable that Vodacom debits huge amounts of money monthly from my account without my consent? What happens to all this money that is rightfully mine? Vodacom keeps it because of this corporate bullying attitude? I need this to be resolved - this is not acceptable behaviour for any South African consumer considering the economic climate. I need to escalate this matter so that it might be properly and fairly resolved. This requires intervention from consumer watchdogs and needs to be shared publicly across all forums and social media platforms so consumers are aware of these bullying **** tactics that Vodacom deploys.
I'm clearly not a valued customer so please don't patronise me with your CTRL C & CTRL V automated reply. What offer are you referring to in January 2021? What is the point of receiving communication from an e-mail account to which a customer cannot reply to? It is unacceptable that Vodacom debits huge amounts of money monthly from my account without my consent? What happens to all this money that is rightfully mine? Vodacom keeps it because of this corporate bullying attitude? I need this to be resolved - this is not acceptable behaviour for any South African consumer considering the economic climate. I need to escalate this matter so that it might be properly and fairly resolved. This requires intervention from consumer watchdogs and needs to be shared publicly across all forums and social media platforms so consumers are aware of these bullying **** tactics that Vodacom deploys.
HM
Hawa M's update24 Aug 2021, 12:36
Reviewer Update
Dear Vodacom,
I'm clearly not a valued customer so please don't patronise me with your CTRL C & CTRL V automated reply. What offer are you referring to in January 2021? What is the point of receiving communication from an e-mail account to which a customer cannot reply to? It is unacceptable that Vodacom debits huge amounts of money monthly from my account without my consent? What happens to all this money that is rightfully mine? Vodacom keeps it because of this corporate bullying attitude? I need this to be resolved - this is not acceptable behaviour for any South African consumer considering the economic climate. I need to escalate this matter so that it might be properly and fairly resolved. This requires intervention from consumer watchdogs and needs to be shared publicly across all forums and social media platforms so consumers are aware of these bullying **** tactics that Vodacom deploys.
I'm clearly not a valued customer so please don't patronise me with your CTRL C & CTRL V automated reply. What offer are you referring to in January 2021? What is the point of receiving communication from an e-mail account to which a customer cannot reply to? It is unacceptable that Vodacom debits huge amounts of money monthly from my account without my consent? What happens to all this money that is rightfully mine? Vodacom keeps it because of this corporate bullying attitude? I need this to be resolved - this is not acceptable behaviour for any South African consumer considering the economic climate. I need to escalate this matter so that it might be properly and fairly resolved. This requires intervention from consumer watchdogs and needs to be shared publicly across all forums and social media platforms so consumers are aware of these bullying **** tactics that Vodacom deploys.