1 reviews | Active since Jun 2017
*****ing assholes
<p>We had a Vodacom contract but, when my husbands business started having finacial problems and we were struggeling to pay the account the contract was suspended (and this was our fault) at the same time we tried to cancel the contract with them but was told that we can only cancel it once the account was settled. We made arrangements with Vodacom to pay of the outstanding balance and have been making payment every month.</p> <p> </p> <p>On 02/06/2017 we were informed that our account has been handed over for debt collection to Burnard Raaff & assosiates.</p> <p> </p> <p>This is so annoying seeing that we have been making payment on the account and this month should have been the final payment but now we are back up another R1500.00</p> <p> </p> <p>On 03/03/2017 we owed only R712.15 but on 16/03/2017 Vodacom Charged us another R456.57 on the contract even though it was still in arrears, seeing that we can't cancel the contract, how can you charges us for the contract? The innitial 24 month contract has already expired before our account was in arrears.</p> <p> </p> <p>Andrisha from Burnard Raaff & assosiates wouldn't even listen to me trying to explain what is going on. I just wanted to sort this accountr out and be done with it but Vodacom & Burnard Raaff & Assosiates, you just want to ***** from me!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CRM-27XSCZ and you will be contacted with feedback within three working days.
Regards
TS
Consumer Website team
Dear Customer,
We apologise for the inconvenience caused in this regard.
Please note that we have escalated your query to the Legal Collections Department. Your reference number is EC-0CRM-27XSCZ and you will be contacted with feedback within three working days.
Regards
TS
Consumer Website team
