*****ing airtime from its own subscribers

After I received my monthly bill this month, I was shocked to learn that there are additional items added to two of my current contracts with vodacom. So called: "Vodacom - Add to Bill" on the one and "Content Services" to the other. After calling the call center I was accused of subscribing to content via clicking on links.

Yesterday I came across an article written by My Broadband exactly about this ****! (see link below:) https://mybroadband.co.za/news/cellular/363788-vodacom-caught-*****ing-airtime-from-its-own-subscribers.html

So, unless vodacom can proof that I subscribed to these services, I want vodacom to reverse these funds on my Aug invoice and further more I request a refund (from Nov 2019) for all the "add to bill" "content services" **** that was added to my bill ********ly. The sim card on one of the contracts in question was never even added to a device as I don't use it at all!

Please vodacom, as a committed client for over 20years, resolve this issue immediately.

Your's sincerely, Carel