BN
Bongani N
1 reviews | Active since Mar 2019
03 Dec 2019, 16:02
*****ing airtime
Vodacom is *****ing my airtime I loaded R12 vodacom made one call and the person I was call his phone was on voice mail a day later my balance is R0. 08 I didn't do any calls. When I go to the branch the said there's nothing wrong if this continues I should call help desk which it's a total nightmare because I can't get through
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 16:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 16:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Dec 2019, 10:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Dec 2019, 10:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team