DM
D M

1 reviews | Active since Dec 2010

07 Dec 2022, 17:51

*****ing airtime and forceful recharge of the unknown advances

It has come to my attention that Vodacom is recharging my number with airtime advances even if I never requested the advance to ***** my airtime. I want them to stop giving me their airtime advances because at some point I only see when recharging it sends me a message of paying for advances I never requested from them the likes of today, they say I owe R4.10 which I can't recall myself asking R3.00...it may seem little but to me is an inconvenience to keep such service provider ripping me off

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2022, 07:51
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team