*****ing airtime and data!

I have been a loyal Vodacom client for over 20 years. I saw in the Vodacom store a special on prepaid data. Buy R149 and get 1gig dat a but also a small bundle and 40 minutes air time. This is only available to new prepaid numbers. I could not benefit from this deal unless I get a new number after 20 years support but new clients can!

The next week I checked my balances on the Vodacom app, R149 airtime and 789mb data. I went on to a website for no longer than 3 minutes when I received a message from Vodacom to say my data is at less than 250mb! I immediately checked my balances again on the Vodacom app. R76 airtime and 228mb data! How is this possible if I didn't even phone anyone? Vodacom has done this more than once to me, they ***** your airtime and data!

I tried chatting to a Vodacom consultant on the Vodacom app, not working! I send a message from the app to clarify the situation no one even bothered to answer me. I went in store and was told it is out of bundle rates!

I am sure Vodacom would not even try to answer this message either!