*****ing Airtime

<p>I have been with Vodacom since I can remeber. Which goes back to many, many years. Since last year I started noticing that my airtime or data will dissapear. When contacting Vodacom they said they will investigate. But never was anything done. So I could have upgraded on the 12th of December 2016 but dediced that I will hang in there untill my contact came to an end. I phoned on the 6th of Februarie 2017 giving Vodacom notice that my contract ends 12 March 2017 and I would like the number to be pre-paid. So yesterday the 13th of March 2017 I phoned Vodacom asking if my number was pre-paid to which they confirmed NO. Only the end of March 2017. I explained that I gave notice and requested it to go on pre-paid on the 12th March 2017. I also ask the operator about my airtime and data to which he said I will not loose anything. It will be carried over. This morning I tried to make a phone call and it said: You have reached your call limit. When checking my balance I noticed it was R0 and my data is still 599.28mb. I phoned Vodacom asking where my airtime is. The operator said that I lost it because my number is now pre-paid. I also mentioned to her what the operator told me yesterday and that he said I woun't lose any data or airtime. She rep**** by saying, he made a mistake. I told her, if he had told me that I could have used my airtime last night phoning friends or family. Now I lost my airtime because the operator made a mistake. This is totally unexceptable. I want my airtime back on my phone. That belongs to me and Vodacom has NO RIGHT to take that. And please train your Operators properly. This has caused me so much trouble and I will never stick with Vodacom again. I will even remove my other 2 Contracts from them. Refund me my airtime a.s.a.p. All of it. </p> <p> </p> <p>Regards</p> <p> </p> <p>Suzanne</p>