1 reviews | Active since Sept 2016

20 Sept 2016, 16:50

*****ing airtime

<p>I have a pre paid vodacom phone i recharged with R29 and purchased the just for you promotion of 60 mins for vc to vc for 3 days .on the 2nd day while on a call that was for about 20 mins my phone beeps signalling that my airtime is about to deplete but i kept talking cos i knew i still had mins plus airtime .the call cuts and all my airtime is wiped .when i phoned the call centre they gave me a feeble excuse that their technicians will get back to me .till today neither has my airtime beeb refubded or my mins. Vodacom has stooped so low as to ***** from customers </p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 07:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,