mA
mohammed A

1 reviews | Active since Mar 2011

20 Nov 2017, 08:42

*****ing airtime

Hi, this is a continuous problem where by my airtime is taken off without sending a msg to say your data is depleted.

It happened three times in one week.

I need someone to sort this out

0
Replies (2)
Vodacom
Vodacom's reply20 Nov 2017, 08:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Nov 2017, 12:01
Official

Dear Mohammed

I trust that you are well.

As per our discussion, feedback has been provided and the matter is resolved.

Regards,
Vodacom Consumer Website Team

Best regards,