*****ing airtime

Hi Vodacom team. I have been having trouble with my airtime since the beginning of the month. Every month I get R135 airtime as per my contract. By the third of the month I had R0 after making no calls at all, being mostly at home with uncapped wifi and I still had data left. So I know that it wasn't some app download or youtube. Then one morning, on my way to work I had a flat tyre and since you can't whatsapp call roadside assistance, I tried to load R59 airtime on my phone via my FNB app, but the airtime never arrived. I tried a second time. Nothing. I then tried to call your customer services yesterday to sort the issue out. I was told that the person in whose name the contract is needs to sort it out. My father, not knowing half my ordeal, being 970km away tried to sort things out. Someone in the call centre informed him there was something linked to the number that deducts R17 a day for months - Impossible since this never happened before and how does the airtime not even register on my side. I get a whatsapp saying to sms STOPALL to some number and all is supposedly well, but the money I've paid for airtime and my monthly airtime is lost. ****ed, but what can I do. My father sends me R29 to phone my mom on her birthday. That brings me to today. The day I decide to post my grievances on facebook of all places. I was on the phone with my medical aid when my R29 gave in, and I tried to buy R59 a third time. Again, no airtime arrives. So now I want to know what you are going to do about this? 3 times I've been inconvenienced at the worst times possible. Stuck at the side of the road, on the phone with my medical aid and on my mother's birthday. So again, what are you going to do? I've never been ****ed enough about poor service to post something online, congratulations you're my first. Please can we sort this out. I've always been a happy client until now.