*****ing airtime

Item: Vodacom
Rating: 2
Author: Dominic S

I have never subscribed to any service and yet I get an SMS saying that I have subscribed to a R10/day service. And have lost R20 so far.

This is pathetic, this kind of behaviour should be blocked, and Vodacom should not allow this behaviour.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Sept 2017, 13:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Sept 2017, 13:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

07 Sept 2017, 12:02

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

Vodacom's reply07 Sept 2017, 12:02

Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,