JM
Japie M

1 reviews | Active since Feb 2015

01 Sept 2017, 09:14

*****ing airtime

I had more than 130 minutes airtime on 30 August. On 31 August it was all gone. I am told it is because I upgraded my package with vodacom. I paid for that airtime and it is theft to take what I paid for.

0
Replies (2)
Vodacom
Vodacom's reply01 Sept 2017, 09:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Sept 2017, 10:56
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

Best regards,