1 reviews | Active since Jan 2012
*****ing 2G's of Data
I upgraded a Data Contract to a Voice Contract and in the Vodacom Shop at The Grove I was told that the remaining 2G's of Data on the contract would need to be used by midnight 29/02/2016 (R150.00). We tried to us the Data but found that there was no data available - after 2 calls to 082111 I have now been told that for the 24hrs of the 29th February I have no active contract and that all data was lot at midnight 28/02/2016...this is not acceptable as each blames the other for miss information and I the consumer am the 1 to lose out. Poor service, poor understanding and theft of my data has left me as mad as a swarm of bees and not the Vodacom Shop or the Call Centre are prepared to do anything to appease me the customer
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
