rN
rina N
1 reviews | Active since Feb 2018
15 Feb 2018, 15:11
*****ing
extra accounts were linked to my account i ********** -1. I send in an avidavid, and was told the line were removed. November they took off about R12 000,00 to much. On 4 Jan I was told telephonically - while in Vodacom shop - that the money will be refunded within 7 to 14 working days. nobody seems to be able to help. ***** department do not answer their phone. No reply on e-mails
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Replies (2)
Vodacom's replyOfficial
15 Feb 2018, 15:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2018, 15:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2018, 16:31Good Day,
I do apologise for the delay in response.
Our record reflects that you have been assisted with your query.
Thank you for your patience.
Regards,
UW
Best regards,
Vodacom's reply06 Mar 2018, 16:31
Official
Good Day,
I do apologise for the delay in response.
Our record reflects that you have been assisted with your query.
Thank you for your patience.
Regards,
UW
Best regards,