1 reviews | Active since Jun 2014
*****ING 1 month from every customer leaving!!!
I recently open a new telkom mobile account after I had absolutely the worst ever 24 months with vodacom! (NOT A SINGLE DAY WITHOUT DROPPED CALLS, BAD ATTITUDES, and HORRIBLY *********** STAFF, USELESS CALL CENTERS, and THIEVERY!)<br> <br> I received my message that my contract will expire on the 3rd of April 2015. So I phoned them on the 2nd of March 2015: 9:50am, the FIRST possible business day of the new month to notify them that I will NOT be continuing my contract with them. This is a 31 day notice and it is OUTSIDE of my contract term! They now tell me that I am liable until end of April because I didn't let them know last month and THIS is utter ******* and I believe it amounts to thievery! I have NO obligation to pay for a 25th month of my 24 month contract! Nyalleng Moahledi told me thats how they do it, but I say NO, I am tired of this big company bullying customers. All of vodacoms supervisors are in \meetings"today and apparently they cant call me (Supervisor Tobelle Sibiya) and now the phone was hanged up in my ear by Nyalleng @ 3:45pm!!! This is the worst company! Steer clear"
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
