***** my money

I know its just a R2, but here is my complaint. I have been trying to load my BIS for the past 2 hours now. I bought my R60 airtime loaded it onto the phone and when I wanted to purchase the product it told me that I have insuficient airtime. So I called 111 the first time and the lady said I must sms BIS to 100, so I did that, rebooted my phone, took battery out and then for a whole 5 minutes I had BIS on my phone. Then all of a sudden BIS was gone again, checked my airtime balance and this time it was R58. Called 111 again and the lady on the phone kept telling me i cant load BIS because i have R58 on my phone... duuuuurrrrrr.... When i asked her, so I must load more airtime on the phone because of the mess up on your side, she nicely replies, yes you must. Then I asked her to put me through to the survey and she still asks me why, so i told her to rate her service, gave a brief sigh and then put me through, needless to say, i didnt rate her. Anyway, when i loaded another R30 which gave me a total of R80 odd, i was able to buy me BIS. So you dont need R60 to buy it, you need R80 loaded on your phone... how does that help me??? IDIOTS