CS
Chantal S

1 reviews | Active since Jun 2012

02 Sept 2017, 15:54

***** from customers then ignore queries regarding it

Vodacom have ****** money from me by charging for something that I did not register for. They refuse to stop *****ing from me. I requested the exact name of the thing they registered me for without my permission and the proof that I registered for this thing and acknowledged that I wanted to pay for it but they just ignore me. Useless bunch of idiots and so rude when you are trying to sort things out.

0
Replies (3)
Vodacom
Vodacom's reply03 Sept 2017, 09:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Sept 2017, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CS
Chantal S's update12 Sept 2017, 08:23
Reviewer Update
When exactly is due course??? I have still not had any answer to my email. If Vodacom is unable to show me what they registered me for and prove that I knew about and registered myself then they cannot expect me to pay.