Stayed hours without Internet, LTE and VLive

I was on contract for the past 2 years then asked to be moved to prepaid as soon as the contract ends I was told it is gonna be done on the 31st of August and ill be fine. woke up on the 31st I had no Internet access whatsoever tried to reboot the phone several times then after a while I called Vodacom the agent told me I had to wait 24 hours before I can have access told her that doesn't make sense she insisted that's how it goes asked her if she can not do something to assist me as I need the access on my phone asap she said there's nothing that can be done I just have to wait.<br> <br> This morning I called again was told they just need to activate it and they assisted and told me I really didn't have to wait. If I worked there what I was gonna do if I loved my job and I was efficient enough when I deactivated the contract I was gonna activate the other it only makes sense but not for Vodacom I see<br> <br> its not the first time I'm getting an urgent who is clueless, don't you guys send them to training or at least tell them to always confirm with their managers before giving out information? coz they are costing us. Time is money hope you know that.