STAY WAY FROM VODACOM

I HAVE NEVER BEEN DISGUSTED WITH ANY COMPANY AS I AM WITH VODACOM.

For the last 12 years my payment reference number supp**** has not allowed me to do eft for payment.

After Vodacom not knowing what the issue was I gave up and realized I will just have to go into the store to pay there.

I have tried the app before and was also not successful. APP DOES NOT WORK (Dont waste your time) so moving on I was yesterday my phone was cut for late payment. The money owing is more than my monthly contract amount and the amount owing changed between the sms's and phone calls and and and.

So after the phone was cut I decided to try the app again which worked and paid more than my monthly contract fee.

I then contacted customer care and the call was diverted straight to collections. When I spoke to a consultant i was informed i still have to pay another R200. I went onto the app and dried to pay it and the app was not working AGAIN.

I then asked how do they get the outstanding amount she could not tell me. I Said I would contact customer care and sort this out and get answers.

SHE SAID I WOULD NOT BE ABLE TO SPEAK TO CUSTOMER CARE AS THERE IS STILL AN OUTSTANDING FEE.

So basically there is NO CUSTOMER CARE at VODACOM.

I then asked to speak to supervisor. I was told they would get one to call me back. I got the call and explained my story and she said the only way to get the phone unblocked is to do an eft and I explained OVER AND OVER the the reference number does not allow me to pay via EFT.

She then said she would mail me a statement and she will call me back before 5. That DID NOT happen and still waiting for the phone call.

This morning I received a statement and tried to pay via the app and eft. AGAIN both would not allow me to pay.

I called customer care again and was diverted straight to collections AGAIN. anyway, I spoke to Katlego and explained my situation we double checked my Acc Ref number and he informed me that if I am paying Via eft I must add a 9 onto the ref (acc) number. and IT WORKED!!!!!!!!!!!!!!!!!!!

So the payment was made and the phone unblocked.

My question now is. How come in 12 years I have been going to malls to pay my phone when in the passed I have spoken to all departments including staff at stores and NOBODY TOLD ME I NEED TO ADD A 9 ON IF I WANNA PAY VIA EFT.

Not even supervisors I spoke to yesterday and in the past.

VODACOM is BLESSED to have a consultant that sorted this issue out in under a minute. KATLEGO you were amazing and thanks so much.

Seems like THE ONLY PERSON IN VODACOM THAT KNOWS WHAT THEY ARE DOING.

Your really need to look at all the 1 stars you have.