CJVR
CINDY JANSEN VAN RENSBURG
1 reviews | Active since Feb 2017
27 Aug 2020, 11:33
STAY VERY VERY FAR AWAY FROM THIS COMPANY
After following instructions from Vodacom here I am again and still stuck! Absolutely impossible to get hold of them on the phone. Maybe if they provided better service they would not experience permanent "high call volumes" I really just want to get rid of this company. They are ridiculously ***********. PLEASE JUST CANCEL MY CONTRACT!! I HAVE BEEN BEGGING YOU GUYS FOR ALMOST A YEAR!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Aug 2020, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Aug 2020, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CJVR
CINDY JANSEN VAN RENSBURG's updateReviewer Update
29 Aug 2020, 13:52If my contact is canceled why am I receiving emails from you saying that my other two numbers are now prepaid as I requested?! Where have I ever requested to go to prepaid???? I want absolutely nothing to do with Vodacom why would I go prepaid with you guys???? Still no answer about the number which started this whole mess. The number a person is suppose to phone does not work is just says they can't assist and cuts you off. I want a letter from you stating that all three my accounts are canceled and paid in full because I am not going to sit with this nonsense again a year from now. I am not letting this go until you guys start doing your job properly
CJVR
CINDY JANSEN VAN RENSBURG's update29 Aug 2020, 13:52
Reviewer Update
If my contact is canceled why am I receiving emails from you saying that my other two numbers are now prepaid as I requested?! Where have I ever requested to go to prepaid???? I want absolutely nothing to do with Vodacom why would I go prepaid with you guys???? Still no answer about the number which started this whole mess. The number a person is suppose to phone does not work is just says they can't assist and cuts you off. I want a letter from you stating that all three my accounts are canceled and paid in full because I am not going to sit with this nonsense again a year from now. I am not letting this go until you guys start doing your job properly
CJVR
CINDY JANSEN VAN RENSBURG's updateReviewer Update
31 Aug 2020, 09:49I am still waiting for my confirmation letter that my contracts have been cancelled and it is pain in full. Send to ***
CJVR
CINDY JANSEN VAN RENSBURG's update31 Aug 2020, 09:49
Reviewer Update
I am still waiting for my confirmation letter that my contracts have been cancelled and it is pain in full. Send to ***