Stay on the line !!!!!

<p>I have been trying to upgrade for more than 4 weeks! I call ***4, then the operator mumbles something about "3G" and puts me through to *** and there I am "staying on the line to rate our service......" !!! No one answers and if they do I ask for a premature upgrade because my phone broke completely! Seems like rocket science because then I am put through to another extension to hold and hold and hold and hold and hold. I have tried any time of day, and the first thing they bring under your attention (if they answer!) is that they close ast 18:00. I have been on hold for very long and if they answer but it is 17:45 you can hear them breathe in the background but seems like it is so close to tjaila time so they just dont talk......silence!! I have triend at 08:00 in the morning. Lunch time. Any time! All I want to to do is a premature upgrade because I am only due in 8 weeks.....it was 12 weeks but I have been struggling to get someone at Vodacom to help me for so long.......</p>