Stay Far far far far away from VODACOM FIBRE!!!!!!!!!!!!!!!!

Oh how I wish that there was a negative five (-5) rating. That's how useless Vodacom is.

Its been more than 2 months, they only got my account right now (when I cancel for the second time).

I am given a credit (not for fun, but because I was overcharged the first month) and am still expected to pay an amount of 80% of the monthly installment!!!!

***???

I am on the 10MB fibre plan which costs R605, I paid R1050 in May because I was overcharged and told, just pay it and we will credit you. I paid the amount, had to fight for my credit and then still get an exorbitant bill in the beginning of June. I had to call in again to get this fixed (SINCE VODACOM NEVER, NEVER CALLS YOU BACK!!) and they finally claim to fix this. So I also changed my bank account, they charged my account that was supposed to have closed and guess who sits with the added/extra fees? When I called in I was told, why didnt I ask for an SR number because they always assign an SR when a query is logged. And I was like "How the #%#%# am I supposed to know this? I dont work for Vodacom". But then again, this is my fault, and my problem. I also get penalized at Vodacom because they are *********** at/with what they do.

A team leader tries to salvage, but fails to listen attentively and subsequently realizes that I need to cancel. Then I am told that the cancellation has to be done before the first of the new month (I sent the cancellation request on the 30th). But guess what, Vodacom didnt do that either and who is stuck with the problem again.... I had non-stop issues with Vodacom, and with my move, I do not want to deal with them anymore.

Poor old me.

VODACOM'S SERVICE IS NON EXISTENT, there is no quality in anything that they provide. It a month to activate my fibre - this was only because I spoke directly to their upstream provider's technician or else I'm pretty sure that I'd still be waiting for them. But now its like Vodacom does not want to let go.

Stay away from Vodacom, their service is by FAR the worst and unprofessional that I have encountered