MA
Matsobane A

1 reviews | Active since Mar 2020

18 Mar 2020, 16:06

Stay far away from Vodacom Fibre Internet Provider.

Vodacom is offering a terrible fibre internet connectivity and customer service. I have uncapped 20 mb contract with them and have been offline for two weeks without a sense of urgency to get me back online. I called two weeks ago for technical assistance but no one has been able to help. They do not care about their customers as no one feels the need to contact me for any feedback. When I call to follow up they tell me about third party entities like 'Nokia' and internal politics that have nothing to do with me and the contract I have with them. My advise to anyone looking for a fibre internet provider is to stay far away from Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply19 Mar 2020, 09:40
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team