VN
Venissa N

1 reviews | Active since Jul 2018

16 Nov 2022, 14:21

Stay Far Away From Vodacom.

I have signed up with Vodacom Fibre since June 2022 and ever since their service has been pathetic. They bill you incorrectly, they keep having network problems. They have all kinds of excuses for their pathetic service. They have many *********** fools working at the callcentre, you have to just pray you get one of the good ones when you call. Today my child missed the entire day of online school because of slow network speeds or the network dropping. I called several people, including the store that I signed the contract with, nobody would help me, nobody cared that my child has to write exams on Monday and he is missing all his classes. How are organisations like these allowed to continue operating in this country, Vodacom should closed their doors permanently, this is an absolutely useless company. They are just here to ***** your money and give you stories about why they cannot provide a service.

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2022, 07:52
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team