STAY FAR AWAY FROM VODACOM AS A SERVICE PROVIDER

On 25 April 2019 a Vodacom sales person contacted my husband regarding contract upgrades for our business. He was then advised to contact me, as I deal with these matters. I upgraded my own business line and was informed that my husband already agreed to 4 other upgrades without devices. Upon discussing this with my husband, he indicated that he did not agree to it, but the sales person to deal with me.

On the 5 May when I received the statement, the amount that I was informed we will be paying for the contract on my phone was more than what was agreed upon and I was treated rather rude when requesting the recordings from Vodacom after being told that I was charged the correct amount. I waited to receive the voice recordings, but was only contacted after I followed up on 9 May. I was then told that apparently I received the correct phone, but not the correct serial number and that I now had to go through the inconvenience of getting the same, but another phone. I was also told that I will be contacted by another department to refund the costs that I incurred on the phone before my current phone will be collected.

On 14 May the courier showed up without notice and without me even being contacted regarding the process of my refund as agreed. For this reason the phone was not returned and the courier was advised accordingly.

On 21 May a complaint was sent to Vodacom Customer Care. I received one telephone call whereby I was advised I will be called back in 10 minutes after explaining the situation. This never happened and the incorrect amount on the statement was deducted from our account. On 4 June I sent another complaint to Vodacom and advised that they can cancel the upgrade and contact me to make arrangements to collect the phone as the terms that I as the customer agreed to, was not adhered to. I also ordered that the other contract upgrades that was done in an ********* and ******** manner must also be cancelled.

To date I have not been contacted by Vodacom regarding my refund, the situation or further arrangements.

It seems that with every single aspect of this contract upgrade, Vodacom has been ************* and unreliable with no regard for the inconvenience to the customer and the just expect their customers to keep paying for their staff's mistakes!