Stay clear of Vodacom, over 1 month later and still no eSim solution

About 4 or 5 weeks ago I got a new phone which requires an eSim, to this day I have been unable to use the phone at all because Vodacom cannot get my number onto an eSim... I have been into multiple stores asking them to please fix the problem, but still nothing... And don't even get me started on Tobi, the most useless chatbot I have ever come across, never has the correct solution and there's constant errors and BS like not allowing customers to speak to a human for technical errors like this!!! Why does Voda*** offer eSim if they can't even offer what's required for eSim phones... And talking to a human at Vodacom won't happen, even the Vodacom stores I went into are having problems contacting/speaking to a human at Voda***... When I finally spoke to someone and asked them for assistance, they refused to help me and I was told to go in store, where again I was told "technicians are working on it"... But over 1 month later, no working phone and Vodacom still hasn't even bothered to remedy this. Do not use Vodacom for anything, you won't ever be able to speak to a human if you have an issue, if you want assistance, you have to personally go into a Voda*** store to get any help at all... Worst telecoms company I have ever dealt with, stay far away and save yourself the headache that is Vodacom!