Stay clear of Vodacom Fibre, their service offering is pathetic.

I have been expediting download speed issues since September 2019 along with credits for services not received and to date the download line speed has deteriorated and still no credit, all I get every time I call in is requests for me to send line speed tests, etc. Eventually on the 6th of January 2020 (more than 3 months from my first complaint) a technician makes a site visit to my house and confirms that the issue is with their hardware and not with mine, great so we know it’s a Vodacom issue so it should be easy to sort out, not that easy, on the 9th Vodacom send an independent contractor to do the same tests again at my house, again the technician confirms it is not an issue with my hardware it is a Vodacom hardware issue. The 10th of January I receive another call from the Vodacom fiber support office and all I get is promises that it will be sorted out. When I ask about my credits for all the past months of “non-delivery” of service I’m told that they need to sort out the issue first and then one of the managers will assess weather I deserve a credit, what an absolute joke Vodacom has become, I would seriously recommend any complex/estate to stay clear of any service offerings from Vodacom Fibre, they cannot deliver or maintain acceptable service to their clients. I have been a loyal paying customer for many years and I am extremely disappointed in the lack of care and ability from Vodacom, the only guarantee is premium price for low poor service delivery.