AS
Annelie S

1 reviews | Active since Jun 2014

25 Apr 2023, 13:51

Stay clear of Vodacom contracts

Wish I could give 0 stars! Shew... I was a faithful Vodacom contract customer for 20 years and eventually just terminated my contract to get rid of their poor service and lies. Every 2 years I went for an upgrade and the consultants **** to my face about what my new contract is going to cost. There were forever hidden costs that they carried over from the previous contract that they didn't tell me about, and it NEVER came to the amount that they said it would. In January 2023 I terminated my contract after 20 years - knowing that I'd rather go through a number change than work with them again. It is April and they ARE STILL DEDUCTING money from my account. I didn't realise my account was in arrears until Clearscore told me that my credit score took a dip because of my Vodacom account. Phoning them (after I destroyed the sim card in January) Vodacom said I terminated the contract but not the sim card???!!!! I had to pay R795.21 this morning and I apparently still owe them another R10 to reactivate the line so that they can deactivate the sim card. How do you terminate a contract without terminating the rest of the things associated with the contract? Please... if I NEVER see Vodacom again, it will be too soon! No wonder they are losing customers like flies. I am now on Telkom pre-paid and it is the best decision I ever made!!!!!!

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2023, 14:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team