LA
Lizaan A
1 reviews | Active since Apr 2020
20 Apr 2026, 13:46
Stay away Vodacom, they don't care about their customers
Stay away from Vodacom , I will not recommend this company to anyone they don't care about their customers. They just caused stress and problems for me with zero response from my previous complaints
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
20 Apr 2026, 14:03Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply20 Apr 2026, 14:03
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
LA
Lizaan A's updateReviewer Update
22 Apr 2026, 13:03Good day,
Any update on this please.
The internet has not improved at all
Any update on this please.
The internet has not improved at all
LA
Lizaan A's update22 Apr 2026, 13:03
Reviewer Update
Good day,
Any update on this please.
The internet has not improved at all
Any update on this please.
The internet has not improved at all
LA
Please please sort this out ASAP
I have yet not received any feedback regarding my complaint.
I am getting 2.1Mbps and this is not what I am paying for, I want this contract cancelled with Vodacom and want a refund for not getting this speed I am paying for.
Please please contact me
Lizaan A's updateReviewer Update
23 Apr 2026, 09:08Please please sort this out ASAP
I have yet not received any feedback regarding my complaint.
I am getting 2.1Mbps and this is not what I am paying for, I want this contract cancelled with Vodacom and want a refund for not getting this speed I am paying for.
Please please contact me
LA
Lizaan A's update23 Apr 2026, 09:08
Reviewer Update
Please please sort this out ASAP
I have yet not received any feedback regarding my complaint.
I am getting 2.1Mbps and this is not what I am paying for, I want this contract cancelled with Vodacom and want a refund for not getting this speed I am paying for.
Please please contact me
LA
Lizaan A's updateReviewer Update
24 Apr 2026, 12:21Please finalise to cancel my contract and credit me as I did not get the service I was paying for
Your colleague confirmed this morning that my Vodacom Home Internet is out of coverage, hence why I am having so many issues with the Internet being super slow.
I also do not owe any money for the router device so please finalise this
Your colleague confirmed this morning that my Vodacom Home Internet is out of coverage, hence why I am having so many issues with the Internet being super slow.
I also do not owe any money for the router device so please finalise this
LA
Lizaan A's update24 Apr 2026, 12:21
Reviewer Update
Please finalise to cancel my contract and credit me as I did not get the service I was paying for
Your colleague confirmed this morning that my Vodacom Home Internet is out of coverage, hence why I am having so many issues with the Internet being super slow.
I also do not owe any money for the router device so please finalise this
Your colleague confirmed this morning that my Vodacom Home Internet is out of coverage, hence why I am having so many issues with the Internet being super slow.
I also do not owe any money for the router device so please finalise this
LA
Lizaan A's updateReviewer Update
24 Apr 2026, 17:28The lady that called me just now keeps saying she sent me an email but I never received anything from her, she keeps saying a need to pay an amount for the device when I have the quotation as proof that I do not owe anything for the device, I called in this morning and someone from the cancellation department sent me the quotation and confirmed over the phone I do not owe anything and that my area is out of coverage for the home Internet package that Vodacom have me ...so why give me a contract for Internet that my area does not cover, I want this sorted ASAP
LA
Lizaan A's update24 Apr 2026, 17:28
Reviewer Update
The lady that called me just now keeps saying she sent me an email but I never received anything from her, she keeps saying a need to pay an amount for the device when I have the quotation as proof that I do not owe anything for the device, I called in this morning and someone from the cancellation department sent me the quotation and confirmed over the phone I do not owe anything and that my area is out of coverage for the home Internet package that Vodacom have me ...so why give me a contract for Internet that my area does not cover, I want this sorted ASAP