Stay away: Vodacom Fibre charging customers for their own mistakes.

I am absolutely livid with the service from Vodacom Fibre. I contacted them to move my fibre connection to a new address, which they agreed to and confirmed. Upon trying to connect at the new residence, it turns out they do not have infrastructure there. This is a massive administrative error on their end. To add insult to injury, they are now expecting me to pay R200 to return the router. Why am I paying for a mistake made by Vodacom? They failed to verify infrastructure before accepting the relocation! I am stuck without service because of their incompetence and they are trying to charge me for it. This is unacceptable. Do not trust their agents when moving home.