1 reviews | Active since Dec 2016

22 Dec 2016, 09:30

STAY AWAY! The most unhelpful service ever!!!

<p>I have upgraded at vodacom now for the 4th time thinking that vodacom is the best. After i upgraded i am forced to use out of bundel data rate because vodacom made a mistake on my account. I spent the last 2 weeks on the phone almost every day talking and begging them to give me the service i pay for, and every time they promise to call me back, still have not received 1 call from them. They just dont care about you as a customer after you signed a contract. I will NEVER use vodacom again! </p>

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Replies (1)
Vodacom
Vodacom's reply22 Dec 2016, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team