JvdB
Jason van den Berg

1 reviews | Active since Aug 2013

31 Dec 2015, 14:01

Stay away, rather try another provider!!

Vodacom is a terrible company! I have been unable to pay bills online as I am unable to receive the service message from the bank with the security code. The bank has also locked my account now! Even the *100#/*111# service haven't worked for days now. <br> <br> Think wise before considering Vodacom as a service provider. We have been complaining to them as a community for years and they treat us like we do not exist! We have had the odd return call from them, but usually signal cuts within a few seconds, and then now one calls back. I strongly suggest you look towards other service providers before even considering Vodacom. They are overpriced compared to much of the competition, and have some of the worst customer care and general service delivery I have ever come across. This is also crippling our business (as well as others in the area), as clients constantly complain that my phone is off and thus they go elsewhere. The phone goes between 3-4 bars signal strength, to no service constantly. Even if the phone shows it has proper signal, you will be left frustrated trying to call or sms. <br> <br> Please think twice before supporting this company. It is not worth the frustration and time wasted

0
Replies (1)
Vodacom
Vodacom's reply31 Dec 2015, 14:38
Official
Hello mailjvdb,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team