FM
Farren MarAA(C)

1 reviews | Active since Jul 2013

22 May 2021, 11:18

Stay away, go to the better network , the yellow guys

Pathetic bunch of ***********, money hungry, ********* , ********* clowns.

I called in to Vodacom to ask about the esim functionality for the watch I wanted to buy. I was told I can get the esim functionality and I just needed to go into a Vodacom store.

I bought the watch (paying extra for the esim version) and went into Vodacom to activate my esim. Only to be told that I cannot as my package does not support it.... Way to go wasting my money idiots.

Then I was told that I can migrate to an open contract which does support this functionality..... only for them to say they cant because their system has a bad credit score linked to my profile..... I take home a significantly large salary, I have not had any unpaid accounts or missed payments for more than the last 3 years , I subscribe to get a month credit report where every month my score is increasing and I'm in the top 10% of scores in South Africa, yet Vodacom displaying its true ineptitude thinks I'm a risk. You imbeciles charge me 750+ a month via debit order and yet you cant fathom the idea of adding a R29 monthly service fee to this for the esim functionality.

You have wasted my time, you have caused me to spend more money than I should have based on false advice and you want to charge me to cancel a service that you are not delivering.

0
Replies (2)
Vodacom
Vodacom's reply22 May 2021, 19:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
FM
Farren MarAA(C)'s update24 May 2021, 12:51
Reviewer Update
Listen your system is obviously wrong and it has gone though the automated process which again showing your ineptitude is not even related . I am not requesting a new line , so why are you mentioning anything about being declined !! Did you even read my original message ????