STAY AWAY FROM VODACOM/VUMATEL REACH

Vodacom is so pathetic, I have o move from my old fibre line to the new Vumatel Reach. I was cut off September 6th and I joint the vumatel reach on the 8th.

I paid for the full month and I was still debited for the old line end of September. I was told by their agent Rayno Faro that I would be refunded the September debit. I only received the money for end of August and not September.

I was cut off twice this month even thou my account has been paid in full, my invoice for the new line is incorrectly dated, I have been on the line with them since 26 October to date and nothing has been resolved.

I asked one of the managers Lwazi Khumalo for all my phone recording since the 6th, she said that I'm not allowed, since when is this.

I AM GATVOL OF VODACOM.

I have asked to speak to both billing and fibre managers, this has been ignored. I have asked to come through to their Century city office to resolved this matter, no response to this. instead I am told that my service request have been resolved and closed.

These are the agents I have spoken to or dealt with;

RAYNO FARO RASHIEDA JATTIEM AMBER DAMONS PENNY JENKINS LWAZI KHUMALO, I have asked to lay a formal complaint which has been ignored AND MANY MORE