BH
Brian H
1 reviews | Active since Jun 2016
18 Oct 2021, 17:06
Stay away from Vodacoms Data Deals. They are false.
Vodacom continues to ignore that they are committing ***** by not canceling my contact and not resolving the issues I have called them about. The blocked my number from calling the cancellation department and said they would charge me to call and cancel my line at R2 a minute. Terrible service, ******* contract behaviour and no feedback and no resolution. Typical Vodacom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Oct 2021, 07:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Oct 2021, 07:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BH
Brian H's updateReviewer Update
20 Oct 2021, 08:22Still no resolution from Vodacom. It's nearly a month since I let you know your internet speed was not going to do the job but you insisted that people were working on it. I have gone with a supplier that actually works. Cancel the contract, come fetch your junk. Anyone reading this. Stay away from Vodacom. zero service.
BH
Brian H's update20 Oct 2021, 08:22
Reviewer Update
Still no resolution from Vodacom. It's nearly a month since I let you know your internet speed was not going to do the job but you insisted that people were working on it. I have gone with a supplier that actually works. Cancel the contract, come fetch your junk. Anyone reading this. Stay away from Vodacom. zero service.
BH
Brian H's updateReviewer Update
20 Oct 2021, 20:43I have still not been able to resolve this problem with Vodacom. They continue to ignore complaints, team leaders don't get back to you, staff are powerless to give you any sort of reasonable answer. How did Vodacom become this bad. I have now mo es to MTN, better internet speed, better customer service, lots more support. Don't use Vodacom unless you like being ****med.
BH
Brian H's update20 Oct 2021, 20:43
Reviewer Update
I have still not been able to resolve this problem with Vodacom. They continue to ignore complaints, team leaders don't get back to you, staff are powerless to give you any sort of reasonable answer. How did Vodacom become this bad. I have now mo es to MTN, better internet speed, better customer service, lots more support. Don't use Vodacom unless you like being ****med.