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Ameree R.

1 reviews | Active since Apr 2019

13 Feb 2024, 11:56

Stay away from Vodacom / Vodapay restaurant vouchers!

I purchased 2 Vodapay Spur restaurant vouchers last October, only to be told by Spur that these vouchers have already been redeemed by someone in another province. When I logged the call with Vodapay, all they could tell me was that I need to contact Spur directly to investigate it even though I purchased the voucher via their Vodapay platform!! They were no help to me at all even though I have been ****** whilst purchasing something they have sold to me and through no fault of my own!!! Please do NOT buy these restaurant vouchers from Vodapay as someone somewhere is either leaking out the codes or doing something nefarious and allowing *****sters to redeem the codes! If this happened to me, it could happen to anyone.

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Replies (3)
Vodacom
Vodacom's reply13 Feb 2024, 11:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

AR
Ameree R.'s update13 Feb 2024, 14:45
Reviewer Update
You disgust me Vodacom.
I called Spur myself and was informed that they have received numerous complaints about Vodacom vouchers not being valid, and that it IS NOT RIGHT THAT VODACOM EXPECT THEIR CUSTOMERS TO SORT OUT THIS ISSUE when the problem is clearly on their end!


AR
Ameree R.'s update10 Apr 2024, 11:31
Reviewer Update
Vodacom, it has been weeks later and I have been through the same rigamaroo with Spur, only for them to have no closed my case and informed me that they cannot do anything and that I must ask Vodacom again.

So where is my money and my resolution when you guys were adamant that Spur is responsible and would assist me???????