STAY AWAY FROM VODACOM? VODACOM INSURE, They are ******!!!

I have been a client of this company for +3 years. I have a contract and have insurance on my device as well. I made a claim for my iPhone 11 which I lost and I was told they don't have the phone anymore it has been discontinued they will give me iPhone 13 pro which i had to pay R3600 for Betterment which i never asked for. I paid it. Last week 28/05/2022 I got ****** at gun point and they took the iPhone 13 pro and now Vodacom is telling me to pay R6000 worth of excess. R6000?!!!!! Where do I get that amount of money? When did insurance for a phone worth R25000 become so ridiculous? It is like I insured a whole car of R500k value, If we pay so much for an excess then why do we have insurance/ I am so heart broken and ****ed at the same time. I regret taking my contract and insurance with Vodacom. They are saying that the insurance is high because they phone is less than 5 moths in the insurance but my thing is , I have been with this insurance for +3 years, this phone is a payout of a phone that was insured for +3 years how is it that it is treated like a new contact?. I don't even wanna mention the fact that the contract on the iPhone 11 that I lost first has expired but they still debit me for airtime and say that I should cancel that line? So if that line is still active according to them why am I being charged a high excess on a "New" device because according to them everything is a continuation? Show me anything I signed or agreed to this ridiculous excess amount? I am so sick of y'all and I am not gonna allow you to get your way with me. I will be taking you to the Short term Ombudsman , I will sue the **** out of y'all. Vodacom are ****** man!!!

I demand answers with this. My cellphone number is *** which is registered on my fathers name Lungile Balintulo. Because I don't have a phone I am available on ***.