STAY AWAY FROM VODACOM THEY LIE TO CUSTOMERS

Having Vodacom as a service provider be prepared for a stressful contact as Vodacom makes promises that they don't keep .Misleading clients with wrong information and still doesn't correct it . Dealing with managers , after sales department,email a complaint nothing seems to help with VODACOM yet they call themselves a corporate business but can't deliver Service.

I upgrade in December 2023 with an agent named Rebecca from upgrades department everything was fine until my order never came . I called and spoke to a manager by the name of Jamie Revees from upgrades department that's also didn't help and made promises that he never kept and it's two months gone still waiting for he's call . Through the month of December I made numerous calls speaking to so many agents and department and still no one helped .I upgrade with a phone and watch for a set premium but vodacom gave my order to another client that's what the agent had told me so I felt Vodacom favors client because how can you take one client order and give it to the next yet you advised you have availability .Then I received the phone with no watch again started called to find out that vodacom had change my contract from what we agreed numerous calls again with promises and lies . Then I spoke to an agent named Qiniso Mhlambo who said she will resolve in a few days that took week to get back to me saying she listen to the call recordings and I wasn't in error and Vodacom will resolve. I asked for her Manager who was Criselda Chetty who also promised me that matter will be resolved and as my 1st contract upgrade with the phone watch at that specific premium that was agreed . Criselda email back a few times after I enquired when will the matter be resolved. To date nothing dome and now Vodacom debits more than what was agreed to me it ***** and we clients can't to much about these companies as if we reverse the thier but it sits against our names or they block the lime but it is Vodacom who is at fault.

It's going on to the 3rd month. GUYZ Please don't chose Vodacom as your service provider because they don't deliver Service the staff are not trained well . If you want to waste your Time or be Frustrated then deal with Vodacom .I'm at a point I don't know who to get help from .This is disappointing and very say Yet I'm a client of vodacom for the pass 18 years but they don't value clients