STAY AWAY FROM VODACOM, TE

NO GO FOR VODACOM SERVICE Very disappointed with the level of service that Vodacom has delivered and amount of time that was wasted and being wasted.

I called in on the 6th of December 2023 to upgrade my contact Rebecca Cebekuhlu was the person assisted me.

The contract that was offered to me was a Samsung A34 5G 128 memory with a 8 gig Ram with a Samsung galaxy 6 PRO watch . I confirmed if there was stock and availability and Rebecca confirmed they do have stock and delivery will take place 3 to 5 workings days. I called through on the 12th December the agent says there's no stock my order is under back order I could wait longer. I asked to speak to a manager who came on the line Jamie Reeve Naidoo. It's was around 11:00am He advised that he would get the contacted canceled and will arrange to pick pick up te device and watch from a store and he would call me by 3:00pm. I waited he didn't call till this day. I made several calls back this last two week trying to get a hold of him but he never returned any call and always said he's in a meeting. On the 13th I called and spoke to Rebecca she advised she has to re process the application.

The phone arrived on the 18th December 2023 with no watch, i called again they say the watch wasn't added on. I have a refference they said they will look into it ref no EC-Mia-2jhcqc. Today I called for Jamie he still refuses to speak to me or assist and I get told the contract with the watch is not available but I was promised it twice where is the customer service from vodacom, I'm a long standing client, this is a horrible experience . Very upsetting and disappointing. Now I'm dealing with the after service department the manager Kim said she'll call but also didn't and Vodacom wants me to pay more for the contact because of their delays and their staff not trained properly they say the deal is over but my point i was offered the contract and accepted why should I pay more now for their mistakes. It's frustrating and difficult contacting Vodacom and managers lie they don't call back. They are not honest change agreed contracts.

Regards Mr Akbar Ally ‪***‬