DF
Dale F

1 reviews | Active since Aug 2020

10 Aug 2022, 16:52

Stay away from Vodacom people! Life is too short for terrible service.

MORAL OF THE STORY - DO NOT CHOOSE VODACOM!

I have been paying R1500 a month MINIMUM for the past 5 years to Vodacom. The time has come to upgrade my number for the THIRD time and I called in every day for the past week and spoke to several agents. You literally have to fight tooth and nail for Vodacom to keep your business ( Read that again) There is no service at Vodacom. Every agent you speak to tells you nonsense and you have to call in again the next day. I have NEVER received such bad service from any company in my life. I can buy a car with the money I pay vodacom every month. No customer service at all. They don't value your business at all! You just another customer that they can fool. You can't speak to a manager - they are always in meetings and can't speak now but will call you back when it suits them. If this post can help one person to stay the F away from Vodacom, then it was worth my time.

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2022, 08:25
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team