1 reviews | Active since Jul 2011
Stay away from Vodacom, no service received at all!
Vodacom charged connection fees that were not explained when upgrading the contract with a second number, After complaining to the callcentre, I received 2 SMS's which were not satisfying at all. As there is no phonenumber or email with the SMS's, I can not even give my point of view, and the call centre apparently can not transfer to the relevant department (Retentions, Upgrades and Cancellations). I asked them to send a message to the person who sent the SMS's in order to call me back, but nothing happend the past 2 days. If this is not sorted before the end of this week, I might cancel the contract with immediate effect for neglecting me as a client and giving no servicve at all. After being a contract client for 17 years, I am very disappointed and can just suggest to stay away from Vodacom!
My query has NOT been resolved, as noone from the relevant department (Retentions, Upgrades and Cancellations) has contacted me yert in order to answer my questions. Please provide me with an email address of this department, so that I can put in writing what all is about. If I do not receive a proper answer and the problem solved, I will cancel the contract and take it to the complaint commission regarding the Consumer Protection Act. It is just insane that Vodacom closes a matter without even contacting the client. There is clearly NO service at all and no interest in keeping clients...
My query has NOT been resolved, as noone from the relevant department (Retentions, Upgrades and Cancellations) has contacted me yert in order to answer my questions. Please provide me with an email address of this department, so that I can put in writing what all is about. If I do not receive a proper answer and the problem solved, I will cancel the contract and take it to the complaint commission regarding the Consumer Protection Act. It is just insane that Vodacom closes a matter without even contacting the client. There is clearly NO service at all and no interest in keeping clients...