Stay away from Vodacom Life... seems dodge

I have the following queries that I have been trying to obtain definitive written answers from Vodacom Life for over 6 months:

1. Am I on track to receive my 20% cashback? I have been paying for 4 years and I logged a query in March - no response. 2. The answers in my Medical Questions (In the Vodacom Life Cover Summary) are not correct and unclear. I want to change the incorrect ones and obtain an explanation for the ones that are unclear. The Vodacom Life Cover Summary document says that we should inform Vodacom if the details are incorrect but when I report it nothing happens. Considering the horror stories we hear about life insurance companies not paying these questions must be critical - right? e.g. "Over a period of time since the initial attack" What attack? "Have you consulted your doctor for this condition?" What condition?

3. Vodacom Life is unable to provide reference numbers for calls - Really in this age?

4. The number provided for complaints on Vodacom Life official documents does not work ***