GK
Gawie K
1 reviews | Active since Jun 2021
23 Jun 2021, 15:02
Stay away from Vodacom insurance.
I have been a Vodacom customer for over 10 years. I recently in Jan 2021 got a tablet from them. With the tablet I got myself the Vodacom insurance.
After a while the screen was damaged and because I live in a rural town, our closest Vodacom shop is 140km away. I was informed that the insurance would not cover my device as I did not use it in 45 days. No one even made an effort to find out why it took so long, just a cold sms saying the claim was denied.
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Replies (1)Vodacom's replyOfficial
23 Jun 2021, 18:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jun 2021, 18:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
