GK
Gawie K

1 reviews | Active since Jun 2021

23 Jun 2021, 15:02

Stay away from Vodacom insurance.

I have been a Vodacom customer for over 10 years. I recently in Jan 2021 got a tablet from them. With the tablet I got myself the Vodacom insurance.

After a while the screen was damaged and because I live in a rural town, our closest Vodacom shop is 140km away. I was informed that the insurance would not cover my device as I did not use it in 45 days. No one even made an effort to find out why it took so long, just a cold sms saying the claim was denied.

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2021, 18:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team