1 reviews | Active since Jun 2012
Stay away from Vodacom if you work from or on a hybrid model
I cannot understand for the life of me how Vodacom can be so ***********, after providing notice of my relocation in Feb, I am yet to have my line activated. I have spoken several people who have all asked for different requirements from proof of address, to pics of my fibre box and router. After calling in and being told I cannot escalate as the ticket is in SLA, which was done last week Wednesday I received an SMS today that my ticket number SR*** was closed only to find out that the person who logged the order to Vuma used the address that I moved from instead of the new address. This is beyond pathetic service, I have since contacted Vuma who have activated the correct address object number (VT-GV-OB-1057) but still require Vodacom do what they are paid to do to activate the correct address new ticket logged SR***. If this is not resolved by 15h00 today I am posting all my communication with Vodacom and the last call recording on social media to make evident the uselessness of the staff that assists us paying customers. I have spent over R1500.00 on data costs the past week alone, due to the incompetence from Vodacom!!!!!
what is the point of giving a 30 day notice period and waiting another 15 days and still no internet
you bill me monthly without providing a service
