AU
ANNALIE U

1 reviews | Active since Oct 2017

05 Aug 2020, 12:39

STAY AWAY FROM VODACOM IF YOU CAN

We bought our own router and was set up with our previous provider. So we moved and took over a currently installed fibre line but we been requesting that we want to use our own Router. They refuse to install a separate router as the router currently connected is a Nokia with a built in ONT. I WANT TO USE MY OWN ROUTER I PAID FOR!!! Vodacom advertised that we can use a router of our choice but clearly its not. False Advertising!!

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2020, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team