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Ivy E

1 reviews | Active since Oct 2025

06 Oct 2025, 12:45

Stay away from vodacom for your own sanity

Terrible service from Vodacom, you cant get hold of an Agent so dont even try and when you do you get transfered to a different department and then the line just drops.. my contract was cancelled and paid up in March this year, now they keep on sending me messages and emails that my account is in arrears even when its not, i got fed up and paid the account again on friday after i actually got hold of an agent and i begged her to just cancel everything so i can be rid of vodacom for good and she confirmed payment was received, i even have an sms to prove it was received, then on sunday i received another sms from vodacom stating my account is in arrears with the same amount again, i dont know how anyone would like ti struggle like this. I will never do any business with vodacom again in my life

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2025, 13:50
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team