JB
Jack B

1 reviews | Active since Apr 2021

06 Apr 2021, 15:23

Stay away from Vodacom Fibre. Worst service ever.

Worst experience ever. Connected Fibre router on the 1st of April 2021 and had no internet connection. Called the Vodacom call center and Spoke to Aviwe. He told me my line is not activated and that it will take 48 hours to be activated. Saturday the 3rd I call again because I still don't have internet first consultant put me on hold for 15 minutes and then ended the call. Called back this time a Consultant by the name of Nosi assisted me. She told me she will do a follow up and that she would call me back in a hour to do a follow up, still waiting for the call back. On the 6th around 8:30am I call again consultant by the name of Stacey assisted me. Now I'm told I have to wait another 48hours for line to be activated. I ask to speak to a manager still waiting for the manager to contact me. Called again on the 6th around 3pm and was assisted by Masood only to be told that everything I was told from the 1st of April was a lie and that he is going to escalate the matter to get the line activated. What a massive waste of time. I've spend more then a 100 minutes in total making phone calls and the line is still not activated.

0
Replies (2)
Vodacom
Vodacom's reply07 Apr 2021, 07:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JB
Jack B's update07 Apr 2021, 12:50
Reviewer Update
And the pathetic service continues. Asked them to cancel the contract on the 6th of April spoke to Masood. Call back on the 7th and I'm told no cancelation has been logged. *** Vodacom. You clearly have no control over the clowns that's working in your call center. Still waking for a call back. Worst service ever. People stay away.