Stay away from Vodacom Fibre - They just dont care

I'm writing this complaint out of frustration and because nothing i do gets a response from vodacom. Based on my experiences over the past year and the last 2 months in particular, i can only conclude that vodacom fibre is absolutely useless. i've been complaining for 2 months about a dysfunctional wifi (last SR *** )and all they can do is reset the port. or ask me to reboot my router. surely after 2 months there is just so many ways of rebooting my router. If vodacom did not own the infrastructure in the estate, i would have moved a long time ago. I pay for a 200 MBPS line and it take me 45 s to 1 min to load a webpage. Vodacom thinks this is acceptable. Yes, according to them the line is functional. I have no wifi signal even within 2 m of the router. Vodacom thinks that is acceptable. Their operators promise to call back with feedback but i'm still waiting for 2 months. I've called multiple times but with no success. Each time i call the help centre, it's as if i have to register a new complaint.Then the same routine (reboot router, recreate port). Several requests to send out a technician to inspect the router have fallen on deaf ears. Yet during all of this they sent me a quote for a contract renewal. Contrary to my better judgment, i decided to renew my contract hoping they would send out a technician.. but hell no. I've even bought a new router but vodacom refuses to help me install that. They insist i use their dysfunctional router and non existant service. Vodacom just does not care. They only care about taking your money. i've used MTN elsewhere, that was not great but by far superior to vodacom. This experience is across both fibre and mobile service. I'm not sure how they still remain in business.

In summary, i'm writing this note as my second last option. The last will be to phone Radio 702 on the 6th of January when everyone returns to work and then everyone will know about your non existent service and your blatant disregard for the service contract you made me sign.