BM
Buhle M
1 reviews | Active since Aug 2024
17 Jan 2025, 13:37
Stay away from Vodacom Fibre, they are the worst.
I feel like I'm being punished for trusting the Vodacom brand and being a loyal customer after so many inconveniences by Vodacom. My internet fibre connection has not been stable since December, I contacted Vodacom on the 8th of Jan when I returned from my holiday to start with work, today it's the 17th of January and I still haven't been helped. Every time I call I'm told the matter is being escalated, still no help though. I don't know how long will they escalate it until I get help, maybe until I lose my job, who knows? I HATE VODACOM!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
18 Jan 2025, 11:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jan 2025, 11:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BM
Buhle M's updateReviewer Update
21 Jan 2025, 12:37And you decide to close the service request without the service?? No helped me, I still have internet issues yet I just got an sms saying service request closed. How without the actual service?
BM
Buhle M's update21 Jan 2025, 12:37
Reviewer Update
And you decide to close the service request without the service?? No helped me, I still have internet issues yet I just got an sms saying service request closed. How without the actual service?
